Return & Refund Policy

At Azauro, we take pride in delivering quality jewellery and ensuring customer satisfaction. If there is an issue with your order, we are here to help.

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Eligibility for Returns

We accept returns only in the following cases:

• You received an incorrect product, or
• The product was damaged or broken at the time of delivery

Returns are not accepted for reasons such as change of mind, personal preference, or normal wear and tear.

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Return Request Process

To initiate a return, please contact us within 48 hours of delivery with the following details:

• Order number
• Clear images or video of the received product
• Brief description of the issue

Contact details:
Email: contact@azauro.com
Phone: +353 89 257 6880

Our team will review your request and guide you through the next steps.

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Return Conditions

• The product must be unused and in original condition
• All original packaging, tags, and accessories must be included
• Returns requested after the allowed time window may not be accepted

Once approved, we will arrange the return or provide instructions accordingly.

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Refund Policy

After we receive and inspect the returned product:

• Approved refunds will be processed within 4–5 working days
• The refund amount will be credited to the original payment method used at checkout
• Refund timelines may vary slightly depending on your bank or payment provider

You will be notified once the refund has been successfully initiated.

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Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return unless they are delivered damaged or incorrect. Any such exclusions will be clearly mentioned on the product page.

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Shipping & Delivery Note

We deliver across Ireland with free shipping nationwide. Orders are typically shipped within 5–7 working days, depending on location.

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Contact Us

If you have any questions regarding returns or refunds, please reach out to us:

Email: contact@azauro.com
Phone: +353 89 257 6880